CFBsupplies.co.uk No.1 For Fax,Toner,Ink Cartridges & Office Supplies

Welcome to the Help Desk. We are committed to helping our customer's, but we realise it is not possible to offer 24/7 support. We have created this help desk to try and bridge the gap. Below are questions that we are frequently asked by our customers.

 Website Security

Using the website

 • Is it safe to pay for my order online?

 • What does Verified by Visa mean?

 • What does SecureCode by MasterCard mean?

 • What is Protx?

 • How do I pay via Paypal?

• How do I add products to my cart?

• My printer is not listed, does this mean do do not have the cartridges I require?

• Why should I choose to create an account?

• I have lost my account password What do I do?

• What credit/debit cards do you accept?

Products

Delivery

• Do you offer a warranty on your products?

• What are the best cartridges to buy?

• What is a "compatible" cartridge?

• What is a "Remanufactured" cartridge?

• What is a "original" or "OEM" cartridge?

• Will using compatible or remanufactured cartridges invalidate my printer's warranty?

• Are compatible cartridges too good to be true?

• Why are compatible cartridges for Epson and Canon printers so much cheaper than for HP Lexmark and other makes?

• What is the cost of delivery and how long does it take?

• Do you ship to outside of the UK?

• Where's my order?

• What happens if I am not home when my order is delivered?

Order Queries

Schools & Government Authorities

• My printer model is not listed on the cartridge box, have you sent me the wrong cartridge?

• The cartridge I have received in has a piece of plastic attached to it stopping it from fitting in the printer.

• I received my order but some of the items were damaged.

• I have ordered the wrong product by mistake, can I exchange it?

• I am the buyer for a School or Government authority.

About Us

Product troubleshooting

• Are you VAT registered?

• Where in the UK are you based?

• How do I contact you?

• My printer model is not listed on the cartridge box.

• Cartridge not recognised by the printer.

• Ink isn't coming through onto the paper.

• Cartridge is showing as empty but I haven't printed anything yet.

• Cartridge is printing but with lines through it.