Printer is saying compatible Epson inks “not compatible”

Epson printer’s with the latest driver software installed are programmed to lock when they detect a mixture of both genuine Epson and third-party ink cartridges installed. They display a message saying the compatible cartridge or cartridges you have installed are “not compatible”. This is basically a lie and designed to trick the user into thinking the compatible cartridge installed is faulty.

When using compatible ink cartridges you must install a full set all in one go. Every slot in the printer must have a compatible cartridge installed, black(s) and all the colours.

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compatible carts genuine epson carts mixture

What happens if I install a mixture of compatible and genuine cartridges?
If you install a mixture of compatible and genuine cartridges the printer will say the compatible cartridges installed are “not compatible” and will refuse to print. It doesn’t matter how many different compatible cartridges you try, the printer will continue to say they are not compatible. Also, installing a full set of compatibles will not work, the printer will again state they are not compatible.

How do I get the printer working again?
The only way to get the printer to print again is to install a full set of genuine Epson cartridges. Follow the steps below:

1. Remove all the cartridges currently installed in the printer.

2. Install a full set genuine Epson ink cartridges in the printer. It doesn’t matter if the cartridges are brand new, half full, or even empty, they just need to be genuine Epson cartridges (ones that are designed for the printer model obviously). Once they’re installed, view the Epson ink level monitor and see that the inks are registering correctly.

3. To use compatible ink cartridges in the printer, remove all the genuine Epson cartridges and replace them all with compatible cartridges. This must be done in one go.

If you have any fewer questions please don’t hesitate to email us via the contact us page.

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